Managing your purchases and receipts

Your account page

With an Earth Ablaze account, everything you own in every game is listed on your account page at https://accounts.earthablaze.com/account. Each item shows where it came from (a card payment, the App Store, Google Play, a code, a gift from us, or an old licence) and whether it's active, renews or ends on a date.

Some games still sell through their own site for now. For those, see that game's purchase article:

Receipts, your card and cancelling

Press Manage billing on your account page. It opens Stripe's billing page, where you'll find your receipts and your card, and where you can cancel a plan you pay for by card. A cancelled plan stays on until the end of the period you've paid for. Cancelling doesn't refund the rest of that period.

If a plan's renewal payment fails, it stays on for a week while the card is retried. Update the card in Manage billing.

Anything bought through the App Store or Google Play is managed in that store, not on the account page.

Refunds

There are no change-of-mind refunds in general, but faults are always put right. On top of that, each account can refund 2 payments in any rolling 12 months, within 30 days of the payment, from the account page. That covers one-off purchases and the first payment of a subscription. See Refunds for what's covered and what isn't.

What you're paying

Prices are in each game's own currency: Australian dollars for Operation Overlord, and US dollars for Operation Freedom and Operation Epic Fury. They include tax where it applies. Web payments go through Stripe's own checkout page, so your card details never reach our servers.

Games that work offline

Games that run in your browser or offline can keep a licence on your device: a signed list of what your account owns in that game. It works for up to 90 days without the game checking in, and refreshes whenever the game is online.

Purchases from a game's old store

If a game moves to Earth Ablaze accounts from its own checkout, what you bought there with your email address is added to your account the first time you sign in with that address.

Something's missing

Wait a minute after paying, then reload the game. If it still isn't there, contact support with the email address you paid with.