Accounts and payments help

How to delete your Earth Ablaze account, what goes straight away, what we have to keep, and how to ask about data in games without accounts.

How Earth Ablaze accounts sign you in with a one-time email link instead of a password, and what to do when the link doesn't arrive or has expired.

Where to see what you own across Earth Ablaze games, get receipts, update your card or cancel a plan, and how offline licences work.

Where to enter a redeem code or a discount code in each Earth Ablaze game, the rules codes follow, and what to do when one doesn't work.

You can get your money back within 14 days of any payment, no reason needed. Here's how to ask, and what a refund takes back.

How to reach Earth Ablaze support by email or the contact form, what to include so we can help quickly, and how replies reach you.