Contacting support

How to reach us

• Contact form: https://support.earthablaze.com/contact. If your question is about one game, use that game's form, such as https://support.earthablaze.com/overlord/contact, https://support.earthablaze.com/freedom/contact or https://support.earthablaze.com/epicfury/contact.
• Email: support@earthablaze.com.

We reply by email, and each reply has a link to your ticket page.

What to include

The more of this you send, the fewer questions we'll have to ask:

• which game, and which browser and device you were using
• the email address on your account, or the one you used at checkout
• what you did, what you expected, and what happened instead
• roughly when it happened, and any message the game showed you
• for payments, the date and amount

What not to send

• Card numbers. We never need them. Card payments go through Stripe, and your card details never reach our servers.
• Sign-in links. A sign-in link works for whoever opens it, so don't paste one into a message.

Other ways to get help

• Refunds: there are no change-of-mind refunds in general, but faults are always put right, and you can refund up to 2 payments in any 12 months yourself from your account page at https://accounts.earthablaze.com/account. See Refunds for what's covered. Questions about a refund come to support@earthablaze.com.
• Bugs and balance in Operation Overlord: the feedback form at https://operationoverlord.earthablaze.com/feedback/, or the Feedback button in a match, sends the match details with your report.
• Privacy requests: to see, correct or delete what we hold about you, email privacy@earthablaze.com from the address on your account or the one you used at checkout. See Deleting your account and your data.

Before you write

These articles answer the most common questions:

• Signing in with an email link
• Managing your purchases and receipts
• Redeeming a code