Troubleshooting Operation Overlord

The match list won't load

If the match server isn't answering, the war room can't list open games and you can't create a match. Online matches can also be paused for maintenance, and the war room shows a notice when they are. Practice against bots still works in both cases, offline, once the page has loaded.

If you see "Too many new matches from your network", wait for the time it gives and try again. There's a limit on how many matches one network can create in a short time.

I can't get my seat back

Your seat is tied to a random guest id your browser keeps. You can reclaim it from the same browser. If you switch browsers, use a private window or clear the site's data, you get a new guest id and can't reclaim a seat you held before.

The optional email sign-in only holds plans and cosmetics. It links up to five browsers' guests to your account so the match server can show your plan, badge and camo, and linking a sixth unlinks the oldest.

My match ended without a winner

This is an early build. A server update can end a match in progress, and there are no backups or replays. A finished match is deleted 24 hours after it ends.

I wasn't offered a 3D battle

Only major battles can be fought in 3D: 12 or more land units, or a battle for a victory city. Phones always auto-resolve battles with dice. The 3D view also needs a browser with WebGL.

The page is blank

The game needs JavaScript switched on. Everything it uses loads from the game's own site, and nothing loads from other sites.

Reporting a bug

Use the feedback form at https://operationoverlord.earthablaze.com/feedback/, or the Feedback button in the top bar during a match, which fills in the match details for you. You don't need an account. You'll only get a reply if you're signed in and tick the box saying we can email you. For anything about payments or your account, contact support.